frequently asked questions

FAQ

FAQ

Pricing depends on the type of service, distance, and situation. For an accurate quote, please contact us directly—we’ll provide transparent, upfront pricing.

Yes, we deliver fuel straight to your location so you can get back on the road quickly. Just let us know the fuel type your vehicle requires.

No problem! We provide fast jump-start services and can also replace your battery on-site if needed.

Absolutely. Our technicians are trained to unlock vehicles safely and quickly without causing damage.

Yes, we offer both tire changes and replacements at your location to get you moving again without delay.

Our average response time is 18 minutes, depending on your location and traffic conditions.

We accept multiple payment options including credit/debit cards, mobile payments, and other convenient methods.

Yes, we provide reliable jump-start services to quickly revive your vehicle wherever you are.

We handle both tire changes and replacements. If your tire cannot be repaired, we’ll install a new one on-site.

Our hours are 7:00am to 8:00pm, seven days a week, including weekends and holidays. After 8:00pm, leave a voicemail and we call you back first thing in the morning.

Yes. We repair punctures, put your spare on, or fit a new tire where the car is parked.

Yes, phone payments are available. Additional verification may be required for security purposes.

You can cancel your service request shortly after booking. Cancellation fees may apply depending on the situation.

We cover a wide service area. Contact us to confirm availability in your location.

Often not. We come to your vehicle and change or repair the tire where it is parked, which is how most of our customers skip both the tow and the trip to a shop. If the tire cannot be safely repaired or replaced where you are, we will tell you what we found so you can decide what to do next.
It depends on where the damage is. A nail in the tread can often be patched at your location. Damage to the sidewall generally cannot be repaired safely, and in that case the tire needs to be replaced. We will look at it first and tell you which one you are dealing with before starting any work.
Either, depending on what you need. If you have a usable spare, we can put it on. If the tire needs replacing, we can often source one, though it depends on your size and what is available that day. Tell us the tire size on the sidewall when you call and we will let you know the options before we come out.
A dead battery, a failing starter and a failing alternator can all feel the same from the driver’s seat. We can test the battery at your location and tell you what we find. If it is the battery, we can jump start it or replace it on the spot. If it points to the starter or the alternator, we can replace that part where you are when the job and the parts allow it.
Yes. We are a mobile service, so we come to the vehicle wherever it is parked, whether that is a store lot, an apartment complex, a workplace lot or a home driveway. When you call, give us the address or the nearest cross streets and tell us where in the lot you are. If the car is in a locked garage or somewhere a van cannot reach, mention that on the call so we can work it out with you first.
We handle vehicle lockouts, so for most cars you will not need to call a locksmith separately. We come to where the car is parked and use methods intended to open it without damaging the vehicle. Have your year, make and model ready when you call, along with where you are parked.
We quote you before any work starts, not after. The price depends on the service, where you are, and what the vehicle needs, so call or text and describe the situation and we will give you the number for your job. If you decide not to go ahead once you have heard it, that is fine.
We bring fuel to your vehicle so you can get to a station. Tell us what fuel your vehicle takes and where exactly you are parked. If you are stopped on a freeway shoulder, say so on the call, stay in the vehicle with your seatbelt on, and we will talk you through what to do while we are on the way.