Call (650) 898-3789 and a technician from SOS Roadside Service comes out fast to your car where the tire went flat, in San Jose and eight more South Bay cities in California. At the car we repair the puncture on the spot, put your spare on, or replace the tire. We work 7:00am to 8:00pm, seven days a week, and we have an average response time of about 18 minutes.

On a freeway, or stopped in a traffic lane? Call 911 first, then us.

What do I do in the next five minutes?

1. Get out of traffic, slowly. An exit, a side street or a parking lot if you can reach one; if not, as far onto the shoulder as you can get. The less a tire rolls flat, the better the chance it can be repaired, but getting out of traffic comes first.
2. Hazard lights on, and leave them on.
3. On a freeway or stuck in a lane, call 911 first and do what they tell you about staying in the car. Don't try to change the tire with traffic going by.
4. Work out where you are. On a freeway, the direction and the last exit or sign you passed. On a street, the nearest cross street. In a lot, the store or building and the row.
5. Call (650) 898-3789.

Once you are off the freeway and somewhere safe, use the wait to find the spare if there is one, the key for any locking lug nut, and the tire size printed on the sidewall. A phone photo of the size makes it easy to read out.

What happens when you call

Our technicians are trained, experienced and reliable with tires, and the work is done hands-on at the car.

1. We ask for your name, where the car is, the year, make and model, and what happened to the tire. That is all we need to start.
2. At the car, the technician looks at the tire before doing anything else and tells you which job it is.
3. You leave on your own repaired tire, on your spare, or on a new tire once one is found in your size.

Can my flat be repaired, or do I need a new tire?

Repair on the spot. For a nail or screw in the tread, on a tire that was not driven far while flat. You drive away on your own tire. A cut or bubble in the sidewall, or a blowout, can't be repaired; then it is the spare or a new tire.

He repaired my tire so I did not have to purchase a new one.

Your spare. When the tire can't be repaired and the car has a usable spare. We put it on and check its air. A compact spare is a get-home tire with a speed limit printed on it, not a replacement. More on putting your spare on.

A new tire. When the tire can't be repaired and there is no usable spare, or you would rather not drive on one. We try to find one in your size and fit it at the car, which takes longer than a repair. More on new tires fitted where you are.

We change or repair the tire safely and fit it properly, so you can get back on the road without stress.

People who called us with a flat

Stuck at work.

I was stuck in my work parking lot with a flat tire and Stevan picked up the phone on the first ring. He showed up quickly, swapped my tire with the spare, and made the whole situation way less stressful.

A nail, and nobody else picking up.

I had a nail in my tire and it became flat, I was calling so many places and so many companies and no one was picking up nor had availability for me at all. I came across SOS and they were at my location in 15 MINUTES!

A Tesla, a puncture, no tow.

Steven showed up in 10 min and put a plug on my tire, got me to the tire shop. [...] What Steven did was help me avoid a tow truck fee and teslas ridiculous offer to replace my tire and not patch it.

Times in these reviews are what each customer saw that day. More are on our reviews page.

Flat tire questions